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Frequently Asked Questions
1. When will I receive my order?
You can expect your order in approximately 15 business days. Please exclude weekend and public holidays.
2. How can I track my order?
You can track your order via “My Page” upon signing up. In addition, our automated email system will send you a tracking number once your item(s) have been shipped.
3. Do you offer refunds?
We only offer refunds on unused items with defects upon thorough examination. Due to limited stock, refunds and exchanges may not be available.
4. How do I request a refund?
Within 24 hours of receiving your package, submit an inquiry through our contact page and we will give you instructions on exchanging your product.
TERMS OF SERVICE
Last Updated: December 08, 2020.
Due to limited stock, all refunds, exchanges, and modifications are made solely upon smoking tigers’ discretion.
For customer service, please use the “contact us” tab listed on our homepage.
You will receive your order shipment and tracking once your order ships.
We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buy assumes all responsibilities of claims made with the shipping carrier. Please contact customer service with any questions regarding carrier claims.
1. Availability of our Website
We make no representations and provide no warranties that:
The website will be made available at any specific time or from any specific geographical location; your access to the website will be continuous or uninterrupted; or the website will be accessible or optimised on all browsers, computers, tablets, phones or viewing platforms.
We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Our website is provided to resolve any issues that we become aware of. Our website is provided for users in the United States. Although it may be possible to access the website from other countries, we make no representation that our website is compliant with any legal requirements in force in any jurisdiction other than the United States, or that the content available on the website will be appropriate for users in other countries or states.
3. Your Account Details
4. Ownership of Material on Our Website
5. Information and Content on Our Website Provided on Non-Reliance Basis
6. Permitted Use of Materials on Our Website
The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent. Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website. You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third party tools for the extraction or reproduction of any data or content from our website without our prior written consent. Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.
7. Prohibited Uses of Our Website
You must not submit any information about you to us if you are under the age of 18, or about any other person who is either:
Under the age of 18; or if they are aged 18 or above, where you have not received their prior written consent to submit information about them to us
You must not submit to us any information which is considered ‘sensitive personal information’. ‘sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation. If you accidentally or intentionally submit such information to us, you will be considered to have consented to our processing of that information on the basis of article 9(2)(a) of the general data protection regulation (regulation (eu) 2016/769)
8. Viruses and Other Harmful Content
We do not guarantee that our website does not contain viruses or other malicious software. However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website. We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have. You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device. You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious. You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data. You must not attempt to perform any denial of service type attack on our website. We may report any breach or suspected breach of this clause 8 (viruses and other harmful content) to the relevant authorities and may disclose your identity
9. Links to Other Website
10. Links to Our Website
You may not link to our website without our prior written consent. Where you have obtained our consent to link to our website:
We may withdraw permission to link to our website at any time. In the event that we withdraw permission to link to our website and inform you of the same, you must immediately remove or cause to be removed any links to our website
11. Exclusions and Limitations of Liability
We do not exclude our liability to you where it would be unlawful to do so, for example, for death or personal injury caused by our negligence. If applicable law does not allow all or any part of the below limitations of liability to apply to you, the limitations will apply to you only to the maximum extent permitted by applicable law
If you purchase goods or services from our website, different exclusions of liability may apply. These are contained in our terms of sale.
Subject to the aforesaid, in no event shall we (including our parents, subsidiaries, affiliates, officers, directors, members, employees or agents) under any circumstances whatsoever be liable to you for any loss, damage (whether direct, indirect, punitive, actual, consequential, incidental, special, exemplary, or otherwise) costs, expenses, liabilities or penalties, whether in contract, tort, breach of statutory duty or otherwise, whether foreseeable or unknown, arising from, in connection with or relating to:
Your use of our website; any corruption or loss of data; any inability to access our website, including, without limitation, any interruptions, suspension or withdrawal of our website (for any reason whatsoever); any use you make of any content or materials on our website, including any reliance you make on such content or material; any loss of savings, profits, sales, business or revenue; any loss of reputation or goodwill; any loss of savings; any loss of a chance or opportunity; or any other secondary, consequential or indirect losses.
And even if we have been advised of the possibility of such loss or damage, without limitation, you assume and shall be liable for the entire cost of all necessary servicing, repair or correction in the event of any such loss, damage, costs, expenses, liabilities or penalties arising.
We shall not be liable for any damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. You specifically agree that we shall not be liable for any content or the defamatory, offensive or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. You agree that in the event that you incur any damages, losses or injuries arising out of, or in connection with, our acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any website, service, property, product or other content owned or controlled by us, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any website, property, product, service, or other content owned or controlled by us. To the extent that any of the provisions of this clause 11 (exclusions and limitations of liability) are unenforceable as outright exclusions of liability, they shall be construed as limitations on liability, limiting our liability to you to the maximum extent permitted by law.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not, in any event, settle any claim without our prior written consent. You will cooperate as fully required by us in the defense of any claim.
The website is provided on an “as is”, “as available” and “with all faults” basis. To the fullest extent permissible by law, we do not make any representations or warranties or endorsements of any kind whatsoever, express or implied, in connection with our website or your use thereof, including, but not limited to:
The service; the website content; user content; or security associated with the transmission of information to the website
In addition, we hereby disclaim all warranties, express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, non-infringement, title, custom, trade, quiet enjoyment, system integration and freedom from computer virus.
14. Age Restriction on Use of Our Website
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
15. Governing Law and Jurisdiction
16. Copyright, Credit and Logo
17. GDPR Regulation